Payment Terms

Last Updated: June 30, 2026

At Eteray, we are committed to providing a safe, secure, and convenient shopping experience. This Payment Policy explains the payment methods we accept, billing procedures, payment security, and other payment-related information for purchases made through our website.

This Payment Policy applies to all orders placed on www.eteray.com.

1. Accepted Payment Methods

We accept the following secure payment methods at checkout:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Only the payment methods displayed during the official checkout process are available for your order.

All orders must be successfully authorized and paid in full before they can be processed, packed, or shipped.

The availability of certain payment methods may vary depending on your location, device, browser, or eligibility.

2. Currency and Pricing

Unless otherwise stated, all prices displayed on our website are listed in United States Dollars (USD).

Your final order total will be clearly displayed during checkout and may include:

  • Product price

  • Shipping charges (if applicable)

  • Promotional discounts (if applicable)

  • Applicable taxes based on your shipping destination

Any applicable charges will be clearly displayed before your payment is completed.

If your payment card or account is issued in a currency other than USD, your bank or payment provider may apply exchange rates or international transaction fees. These charges are determined solely by your financial institution and are outside the control of Eteray.

3. Payment Security

Protecting your personal and financial information is important to us.

Our secure checkout is powered by Shopify and supported by trusted payment providers. Payment information is encrypted during transmission and processed in accordance with applicable Payment Card Industry Data Security Standard (PCI DSS) requirements.

Eteray does not collect, access, or store your complete credit card or debit card information on our servers.

For your security, we will never ask you to send payment outside of our official checkout process.

4. Billing Verification and Order Review

To help prevent unauthorized transactions and protect our customers, the billing information provided during checkout should match the information associated with your payment method.

We reserve the right to review, delay, or cancel an order if:

  • Payment authorization cannot be completed.

  • Billing information is incomplete, inaccurate, or cannot be verified.

  • The transaction is identified as potentially fraudulent or high risk by our payment or fraud prevention systems.

  • Additional information is required to verify the order.

If an order is delayed or canceled for security reasons, we will notify you by email whenever possible.

5. Payment Authorization

When you place an order, your payment method may be authorized immediately.

Depending on your bank or payment provider, a temporary authorization hold may appear before the payment is fully processed.

If your order is canceled before shipment, any authorization hold or refund will be handled according to your bank or payment provider's processing timeline.

6. Failed or Declined Payments

If your payment is declined, please verify that:

  • Your billing information is correct.

  • Your payment details have been entered accurately.

  • Your card has sufficient available funds.

  • Your payment method has not expired.

If the issue persists, please contact your card issuer or payment provider for assistance.

Unfortunately, we are unable to override or manually approve declined transactions.

Orders with unsuccessful or declined payments will not be processed until payment has been successfully completed.

7. Chargebacks and Payment Disputes

We value open communication and are committed to resolving payment issues promptly.

If you believe you have been charged incorrectly, notice an unauthorized transaction, or have any billing concerns, we encourage you to contact our Customer Support team before initiating a payment dispute or chargeback.

Most payment-related issues can be resolved quickly through our support team, helping to avoid unnecessary delays during the dispute process.

8. Order Confirmation

After your payment has been successfully processed, you will receive an Order Confirmation email sent to the email address provided during checkout.

Please review your order confirmation carefully. If you notice any incorrect information, such as your shipping address, contact details, or ordered items, please contact us as soon as possible before your order is shipped so that we can assist you whenever possible.

9. Contact Us

If you have any questions regarding payments, billing, transaction security, or your order, please contact us.

Brand Name
Eteray

Website
www.eteray.com

Email
hello@eteray.com

Phone
+1 912-256-9092

Business Address
450 N End Ave
New York, NY 10282
United States

Customer Support Hours
Monday – Saturday: 9:00 AM – 6:00 PM CT
Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.