Shipping policy
Last Updated: June 25, 2026
Thank you for shopping with Eteray.
This Shipping Policy explains how we process, ship, and deliver orders placed through www.eteray.com. Please review this policy before placing an order.
1. Shipping Destinations
We currently ship to eligible addresses within the United States.
Shipping availability may vary depending on the delivery location, product availability, and the shipping options available at checkout.
Please ensure that your shipping address is complete, accurate, and deliverable before placing your order.
2. Order Processing Time
Processing Time
All orders are processed within 1–3 business days (Monday – Saturday, excluding U.S. public holidays).
Order Cut-Off Time
6:00 PM CT
Orders placed after 6:00 PM CT will begin processing on the following business day.
Orders are not processed or shipped on Sundays or U.S. public holidays.
During promotional events, holiday periods, or times of unusually high order volume, processing times may be slightly extended. If a significant processing delay occurs, we will notify you using the contact information provided with your order.
3. Shipping Estimates and Delivery Timeline
Total delivery time is calculated as:
Order Processing Time + Shipping Transit Time
Shipping Method
United States Standard Shipping
Shipping Transit Time
6–9 business days (Monday – Saturday)
Estimated Total Delivery Time
7–12 business days
Estimated delivery times are provided for reference only and begin after your order has been processed and shipped.
Actual delivery times may vary due to carrier operations, weather conditions, public holidays, high shipping volumes, or other circumstances beyond our reasonable control.
4. Shipping Costs and Fees
We offer Free Standard Shipping on eligible orders shipped within the United States unless otherwise stated during checkout.
Shipping charges (if applicable) and any applicable sales taxes will be clearly displayed during checkout before payment is completed.
5. Order Tracking
Once your order has been shipped, a Shipping Confirmation email containing your tracking number will be sent to the email address provided during checkout, where tracking is available.
Please allow 24–72 hours for the carrier's tracking system to update after your package has been shipped.
6. Lost, Missing, or Delayed Packages
If your tracking information indicates that your package has been delivered but you have not received it, please:
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Verify the shipping address shown in your order confirmation.
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Check around your mailbox, front door, porch, or other delivery locations.
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Ask household members, neighbors, building management, or reception staff.
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Contact the shipping carrier for additional delivery information.
If your package is still missing, please contact us at hello@eteray.com with your order number and tracking information.
We will work with you and the shipping carrier to investigate the issue and determine an appropriate resolution.
7. Incorrect Address and Delivery Failures
Customers are responsible for providing accurate and complete shipping information during checkout.
Eteray is not responsible for delivery delays or failed deliveries resulting from incorrect, incomplete, or undeliverable shipping information provided by the customer.
If you notice an error in your shipping address after placing your order, please contact us as soon as possible.
If your order has not yet entered processing, we will make reasonable efforts to update your shipping information. Once an order has been processed or shipped, changes may no longer be possible.
If a package is returned to us because of an incorrect address or unsuccessful delivery that is not caused by Eteray, additional shipping charges may apply if reshipment is requested.
8. Damaged or Defective Shipments
Please inspect your order promptly after delivery.
If your item arrives damaged, defective, or incorrect, please contact us at hello@eteray.com within 48 hours of delivery.
Please include:
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Your order number
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Clear photographs of the product
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Clear photographs of the packaging
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Photographs showing the issue
Upon confirmation that the item is damaged, defective, or incorrect due to our error, we will provide either:
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A replacement at no additional cost; or
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A full refund to your original payment method,
in accordance with our Return & Refund Policy.
9. Contact Us
If you have any questions regarding shipping, tracking, delivery, or your order status, please contact our Customer Support team.
Brand Name
Eteray
Website
Phone
+1 912-256-9092
Business Address
Eteray
450 N End Ave
New York, NY 10282
United States
Customer Support Hours
Monday – Saturday: 9:00 AM – 6:00 PM CT
Sunday: Closed
We aim to respond to customer inquiries within 24–48 business hours.
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